Like any site with lots of traffic, we may have some occasional “bugs” in the system. We’re always tweaking this site to make it stable and reliable, but there’s bound to be some glitches here and there.

Here’s a few suggestions for your if you run into a problem:

“I am unable to download any of these files”

Sometimes you can set your computer’s security settings so high, it won’t let you download ANY files, let alone the ones we offer here. If you are RIGHT clicking the download link and the “save as” option is greyed-out and not clickable, this is your problem. You’ll need to lower your security settings in your browser and probably also disable your “content advisor” before your computer will allow you to download the file. You can always reinstate these settings after you’ve completed your download.

“I got a Bad/Corrupted Download.”

Occasionally, when there’s lots of internet traffic, you may get a partial or corrupted download of one of our freebies. To fix that, you’ll need to delete the file, and then re-download it a bit differently: RIGHT click it, and when you get to “save as”, RENAME the file slightly before downloading it. If you don’t rename the file, your computer will “think” it already has that file and so will try to default back to the original, corrupted version. Usually the revised name file will come through A-OK.

“I’ve downloaded today’s PDF file and all I see is grey pages.”

The pages in some of the PDF ebooks we offer on our site are actually scans of pages from the original books, and some folks do not have their Adobe Reader properly set to view these images. Here’s how to fix that: From the Acrobat Reader menu, click on “Preferences”, and then “Page Display”, and then check “Display Large Images”, and then “Okay”. That should enable you to view these pages.

Any other problems or comments, please let us know by sending us an email, and we’ll get back to you as soon as we can.

11 thoughts on “Problems?

  1. Just wanted to let you know that I think there’s a typo in the first line under problems…..did you miss the word “with” lots of traffic?

  2. I would like to download some of these ebooks onto my new eReader…Kindle Fire to be precise. Will I be able to do that and if so, how? I have tried already and my device always tells me “cannot open file”. Any hints?

  3. I would also like directions on how to load to a… your site and free ebooks is one reason I wanted an e-reader. It is not convenient for me to read at desktop or phone… but I can’t. Right click with kindle…

  4. Kathy, you’ll need to download it the old fashioned way to your computer, and then copy it over to your kindle. However, be aware that many of these scanned PDF documents won’t work very well on a kindle.

  5. Hi Jim,
    How do I download some of the mp3 files to a MacBook Pro?
    When I click here, it starts playing, but it doesn’t download it. Thanks for all the information and the new site is so cheerful and nice.
    Thanks, Patricia

  6. Patricia, to download any file, hold down the “Control” button then click the link, and “save” it to your computer. That works for mp3 files too.

  7. I got a Corrupted Download of the Kindle version of THE STORY OF ROLF AND THE VIKING BOW (multiformat ebook)I tried to do what you said for it but i did not work.Others have had this problem too, so can you fix PLEASE?!

  8. Beth, that particular resource is hosted on Project Gutenberg’s site, so we have no ability to fix the file. The only advice we can give you is to try downloading using a different computer. Sorry!

  9. When I press control and click there isn’t an option to save to my mac. Does anyone have a suggestion? I can play it but I want to save it.

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